Returns & Refund Policy

1. Who we are

This Returns & Refund Policy (“Policy”) is issued by Capacitr, Inc., a Delaware corporation (“Capacitr,” “we,” “us,” or “our”). It applies to paid products offered through the Capacitr mobile application, websites, and related services (collectively, the “Service”), including:

• Subscriptions to Capacitr features or access tiers; and
• In-app purchases of trade credits (or similar prepaid digital units used to access metered features such as scans, analysis, agent actions, or other credit-denominated usage inside the Service).

This Policy supplements our Terms & Conditions. If there is a conflict between this Policy and the Terms regarding refunds for subscriptions or trade credits, this Policy controls for that subject. Capitalized terms not defined here have the meanings given in the Terms.

Contact for billing and refund requests: support@capacitr.xyz.

2. Scope of this Policy

2.1 Covered purchases

This Policy covers payments you make to obtain:

• recurring or term-based subscriptions to the Service; and
• trade credits and other prepaid digital units sold for use inside the App or Service.

2.2 Not covered (not refundable by Capacitr)

This Policy does not cover, and Capacitr does not refund:

• losses or gains from trading, open or closed positions, or market price movement;
• blockchain network (“gas”) fees, exchange or venue fees, liquidity provider fees, spreads, or slippage;
• assets held in your non-custodial wallet, or any on-chain transfer you authorize;
• payments made directly to third-party venues (for example Hyperliquid, Polymarket, agg.market, Robinhood, or other exchanges/brokers) rather than to Capacitr;
• third-party payment network fees, foreign exchange conversion fees, or bank chargebacks initiated outside our process (though we will cooperate with lawful investigations); and
• promotional, complimentary, or trial access that was not paid for.

Capacitr is not a bank, custodian, broker-dealer, or money transmitter with respect to your trading balances. Refunds under this Policy relate only to amounts paid to Capacitr for digital Service products described above.

3. Where you bought matters (platform rules)

How refunds are processed depends on the payment channel:

3.1 Apple App Store (iOS in-app purchases)

Subscriptions and trade credits purchased through the Apple App Store are processed by Apple as in-app purchases and billed to the payment method on your Apple Account. For those purchases:

• billing, renewal, cancellation timing, tax display, and refunds are primarily governed by Apple’s terms and refund policies;
• you manage and cancel subscriptions in your Apple Account subscription settings;
• refund requests for App Store purchases should be submitted to Apple (for example via reportaproblem.apple.com or Apple Support); and
• Capacitr cannot unilaterally reverse an Apple-processed charge. If Apple grants a refund, we may adjust or revoke the related subscription access or unused trade credits to prevent double recovery.

3.2 Google Play (if offered)

If you purchase through Google Play, Google’s billing and refund rules apply to that purchase. Refund requests should be directed to Google through the Play Store tools. Capacitr may adjust access or unused credits if a platform refund is issued.

3.3 Purchases made directly with Capacitr

If we offer subscriptions or trade credits billed directly by Capacitr (for example card, ACH, Link, Stripe, or other merchant-of-record checkout on our website or web app), Sections 4–8 of this Policy apply, and refunds—if approved—are issued by Capacitr to the original payment method when reasonably possible.

4. Subscriptions

4.1 Nature of the product

A subscription is a license to access digital features of the Service for a defined period (for example monthly or annual). Access is typically provisioned immediately upon successful payment.

4.2 Cancellation

• App Store / Play Store subscriptions: cancel in the applicable store account settings at least 24 hours before the end of the current period (or as the platform requires). Cancellation stops the next renewal; it does not automatically refund the current period.
• Direct Capacitr subscriptions: cancel before the renewal date via in-product settings (where available) or by emailing support@capacitr.xyz from the email on your account. Cancellation is effective at the end of the then-current paid period unless we expressly state otherwise in writing.

4.3 Default refund rule

Subscription fees are non-refundable, including for partial periods, non-use, change of mind, or dissatisfaction with market outcomes, except:

• where required by applicable law;
• where required or issued by Apple, Google, or another platform of purchase;
• where Capacitr fails to deliver the paid subscription access due to a verified Service defect after you provide a reasonable opportunity to cure; or
• where Capacitr, in its sole discretion, approves a goodwill or exception refund under Section 8.

4.4 No proration by default

Unless required by law or platform rules, or expressly offered by Capacitr in writing, we do not prorate or refund unused time remaining in a subscription period after cancellation.

4.5 Free trials and introductory pricing

If a free trial or introductory price is offered, the trial terms shown at checkout control. If you do not cancel before the trial converts to a paid subscription, the paid fee is charged and is subject to this Policy. Abuse of trials (including repeated sign-ups to obtain multiple trials) may result in denial of service and denial of refunds.

5. Trade credits and other prepaid digital units

5.1 Nature of the product

“Trade credits” (and any similarly named prepaid units sold in the App) are digital, intangible, and consumable. They are not cash, not a stored-value account regulated as a bank deposit, not a security, and not redeemable for fiat except as a refund expressly approved under this Policy. Credits have value only for authorized use inside the Service.

5.2 Delivery

Credits are delivered electronically to your Capacitr account promptly after payment authorization. Delivery is complete when the credit balance is available for use in the Service, whether or not you immediately spend the credits.

5.3 Default refund rule

Purchases of trade credits are final and non-refundable once delivered, including if you:

• do not use the credits;
• use the credits on scans, analysis, agent actions, or other metered features;
• are unsatisfied with analysis quality, market matches, or trading results; or
• close or stop using your account.

5.4 Limited exceptions for unused credits

For purchases made directly with Capacitr (not App Store / Play Store), you may request a refund of the unused portion of a trade-credit purchase if all of the following are true:

1. you request the refund within fourteen (14) days of the original purchase date;
2. the credits (or the specific pack) remain entirely unused—any consumption of credits from that purchase generally disqualifies a refund of that purchase;
3. the request is not related to trading performance or market outcomes; and
4. the purchase is not subject to a pending chargeback or suspected fraud review.

If approved, we will refund the purchase price attributable to the unused credits (less any non-refundable payment-network costs we cannot recover, if disclosed at the time of refund) and cancel the corresponding credit balance.

For App Store / Play Store credit purchases, platform refund rules control; see Section 3.

5.5 Expiration

Unless a shorter or longer period is clearly disclosed at the point of sale for a specific offer, unused trade credits do not expire solely due to the passage of time while your account remains in good standing. Capacitr may still suspend or forfeit credits for fraud, Terms violations, chargebacks, or account termination for cause. We may change future credit products prospectively with notice as described in the Terms.

6. Mandatory and standard exceptions

Nothing in this Policy limits rights that cannot be waived under applicable law. Without limiting the foregoing, we will provide a refund or remedy when:

• Duplicate or incorrect charge. You were charged twice for the same purchase, or charged an amount that does not match the price disclosed at checkout, and you notify us promptly with evidence.
• Unauthorized transaction. You report a charge you did not authorize, we reasonably verify unauthorized use of your payment method on our direct checkout, and you cooperate with our investigation. (Platform purchases must also be reported to Apple/Google/your card issuer as applicable.)
• Non-delivery / material technical failure. After payment, we failed to deliver subscription access or credit balance due to a verified defect on Capacitr’s systems, and we cannot restore access within a reasonable time after you contact support.
• Legal or card-network requirement. A refund is required by applicable consumer law, a binding order, or card-network rules applicable to Capacitr as merchant of record.

We may request government ID, purchase receipts, device/account details, and other information reasonably needed to prevent fraud. Failure to provide requested information may delay or prevent a refund determination.

7. How to request a refund

7.1 App Store / Play Store purchases

Use the store’s official refund tools first. You may still email us at support@capacitr.xyz so we can annotate your account, but Capacitr cannot force a platform refund.

7.2 Direct Capacitr purchases

Email support@capacitr.xyz with subject line “Refund request” and include:

• the email or account identifier used in Capacitr;
• date and amount of the charge;
• last four digits of the payment method (if applicable) and approximate time of purchase;
• product purchased (subscription tier/period or trade-credit pack);
• reason for the request; and
• any order ID, receipt, or screenshot from checkout.

We aim to acknowledge requests within one (1) business day and to issue a determination within five (5) business days after receiving complete information (complex fraud reviews may take longer). Approved refunds are typically posted to the original payment method within five to ten (5–10) business days, depending on your bank or card network. Capacitr’s submission of a refund is not a guarantee of the date funds appear on your statement.

8. Goodwill and discretionary adjustments

Capacitr may, in its sole discretion, offer a partial refund, credit, or service extension as a goodwill gesture. A discretionary accommodation in one case does not create a right or expectation of the same treatment in any other case.

9. Chargebacks and payment disputes

If you have a billing concern, contact us before initiating a chargeback so we can attempt to resolve it. If you file a chargeback or payment dispute:

• we may suspend the related subscription, trade credits, or account access pending resolution;
• we will provide the payment processor with records reasonably necessary to respond; and
• if the chargeback is resolved in our favor, we may decline to reinstate promotional pricing or may require alternative payment methods for future purchases.

Filing a chargeback for a purchase you authorized and received, without first contacting us, may be treated as a Terms violation.

10. Taxes

Displayed prices may include or exclude applicable taxes depending on your location and the payment channel. If a refund is issued, any tax component is refunded only to the extent we actually receive a corresponding tax adjustment from the taxing authority or payment processor, and only as required by law.

11. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted at https://capacitr.xyz/returns and, where appropriate, noticed in the App or by email. The version in effect at the time of a purchase governs that purchase, except where a change is required by law or platform rules to apply sooner.

12. Governing law

This Policy is governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles, consistent with our Terms. Dispute resolution provisions in the Terms (including arbitration and class-action waiver, where applicable) apply to disputes arising out of this Policy to the maximum extent permitted by law.

13. Contact

Capacitr, Inc.
Email: support@capacitr.xyz
Web: https://capacitr.xyz
Support: https://capacitr.xyz/support
Terms: https://capacitr.xyz/terms

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This Policy is provided for commercial and consumer transparency in connection with digital goods and subscription billing. It is not legal advice to you. Capacitr is not a broker-dealer or investment adviser; nothing in the Service is financial advice. Trading involves risk of loss.